1971
SMI was founded and began serving local businesses in Carrollton, Georgia, with accounting services, batch processing, and data entry. Our first office was in the living room of Bob and Tish Stone’s home.
For 50 years, we’ve made it easier for families to access critical government payments that improve the quality of their daily lives. Our modern custom disbursement solutions and relationship-based approach deliver real results for dozens of U.S. state and local agencies – and the millions of families who depend on them.
The SMI Difference
With 20+ years in SDU operations and 15 years in debit card disbursement, we bring an unmatched level of experience to every agency solution we build.
Our customizable and scalable approach to child support payment processing, disbursement, and customer service was designed by industry thought leaders and continually evolves to meet each agency’s unique needs. Through SMART™, we disburse child support payments for more states than any other provider in the U.S., and we’re proud to be the nation’s only government payment provider for tribal nations. We offer:
Comprehensive, cost-efficient SDUs
Full-service customer service centers and IVR functionality
Collection and disbursement services
Direct executive and management team involvement from procurement through implementation and beyond
Families today need solutions that work in our tech-enabled world. We’ve worked hard to establish fintech solutions that are unmatched in their security, flexibility, and ease of use. We offer:
Prepaid Cards
Custom Enrollment Options
e-Commerce Transactions
We’ve developed a comprehensive yet flexible financial management system that combines the standard features of government accounting with the specific functionality necessary for agencies — all housed in a remarkably accessible and robust framework. SMILE functions include:
Accounts Payable & Receivable
Asset Management
Payroll & Budgeting
Deep Insights & Reporting
And Much More
Our advanced technology platforms and staff of industry subject matter experts are the backbone of our services, keeping agencies at their best and most efficient.
At SMI, our passion to serve our families and each other drives everything, even our culture. From hands-on help to volunteerism, the SMI personal touch is what makes us thrive together year after year.
At SMI, our passion to serve our families and each other drives everything, even our culture. From hands-on help to volunteerism, the SMI personal touch is what makes us thrive together year after year.
We’re uniquely positioned to help families — we are one. As a 50-year-old family-run organization, we’re still driven by the same commitment to improving the quality of life for millions of families nationwide. We’re a collaborative group who goes The Extra Mile to deliver a level of compassionate service that builds meaningful relationships and measurable results.
Our personal dedication to service excellence means no more lost time, energy, or money on issue resolution or dissatisfaction. If there’s a problem or a need, we’re standing by, ready to collaborate and find solutions — and innovations to drive future success.
We work hand-in-hand with agencies to design solutions that are unique to your specific needs, with payment and document management solution combinations that scale as our partners’ demands grow.
At SMI, we take a streamlined approach to business that results in less management bureaucracy to weed through, faster response times, and a deeper level of trust and respect.
Our services are the backbone of operations for the partners we serve, so we always go the extra mile to help you succeed.
As our CEO says, “Going beyond what is expected is always our goal, as well as loving what we do.” That shows in the way we work with each other as well as our clients. Partnering with SMI is like growing your family — and your network of support.
As our CEO says, “Going beyond what is expected is always our goal, as well as loving what we do.” That shows in the way we work with each other as well as our clients. Partnering with SMI is like growing your family — and your network of support.
Joe’s dynamic leadership is motivated by a simple commitment to hard, honest work and a genuine passion for nurturing human services relationships that make a real difference.
Bill embodies SMI’s “Extra Mile” culture to ensure that operations align with our mission, vision, and values, while directing our growth as a nationally recognized leader in the delivery of solutions to governmental agencies.
Lou combines unmatched industry experience and deep subject matter expertise with strong hands-on management to deliver operational excellence that nurtures long-term agency partnerships.
Bart draws from his rich background in architecture, engineering, and project management to lead innovative technical solution design across all SMI properties.
Karen connects all members of the SMI Family to foster a customer-centric organization, including new solution facilitation, talent acquisition and retention, and human resources management.
Ben drives innovative information solutions for governmental agencies by leading the technical direction for each operation’s system and hardware environments.
Robin ensures the strength and stability of our organization today, while overseeing the development and implementation of strategies to achieve financial growth tomorrow.
Bo directs SMI’s short- and long-term strategic growth across all business units, with a focus on product line expansion, relationship management, and value-driven marketing.
Lisa blends 30+ years of child support and human services expertise with a highly collaborative spirit to strengthen SMI’s partnerships and drive strategic growth.
Stephen oversees technology initiatives for our organization and works closely with partners to implement secure, effective IT solutions for every implementation, transition, and project.
Bilinda’s 30-year career in state and judiciary district child support, along with her commitment to operational clarity and excellence, drive success in our Child Support Services Division.
Jennifer’s passion for serving families and their children drives her leadership of our Governmental Services Division.
With more than 25 years of experience working directly with state agencies, Charles manages seamless implementations and transitions to ensure the success and health of our partners’ customized programs.
Bobby directs smiONE™ Card operations and strategy, with a focus on providing best-in-class customer service, delivering innovative cardholder products and features, and implementing fraud prevention technology.
Taylor leads improvement initiatives within SMI’s operational business units and oversees reporting, data analytics, financial analysis, and forecasting.
Leveraging over 20 years of experience in product development, Archie drives the evolution of SMI's product and data research practices to propel the mission of intelligent commerce forward. She possesses a wealth of knowledge and expertise in General Management and Product & Technology Leadership across various sectors, including payments, search advertising, ad marketplaces, and online job search engines.
Tanguler combines 30+ years in public service and a proven track record of child support leadership and policy development at state, local, and federal levels to make positive impacts for families through SMI's government partnerships. She oversees SMI's operations by applying her vision of Engagement through people, process, and performance to drive operational excellence.
SMI was founded and began serving local businesses in Carrollton, Georgia, with accounting services, batch processing, and data entry. Our first office was in the living room of Bob and Tish Stone’s home.
Began offering automation services to various counties in Georgia.
Partnered with the Department of Family & Children Services in Georgia, enabling counties to provide accounting reports to various funding agencies. This partnership continues today as the comprehensive SMILE Financial Management System.
Partnered with Georgia to provide Food Stamp benefit issuance services.
Partnered with Alabama to provide Food Stamp benefit issuance services
Partnered with Montana and Mississippi to provide Food Stamp benefit issuance services.
Developed the Systems and Methods Automated Remittance Technology (SMART™) system and contracted with Missouri and North Carolina to use SMART™ for comprehensive child support collection and disbursement services.
Partnered with Connecticut to provide comprehensive child support payment processing and disbursement services.
Partnered with Georgia to provide comprehensive child support payment processing services, and with the District of Columbia to provide comprehensive child support payment processing and disbursement services.
Partnered with Colorado to provide comprehensive child support payment processing services and a customer service call center.
Partnered with Massachusetts to provide comprehensive child support payment processing and medical support services.
Partnered with Tennessee to provide comprehensive child support payment processing services and a customer service call center
Connecticut and Rhode Island joined together to create a regional SDU for child support payment processing, disbursements, and customer service.
Contracted with Idaho for child support payment processing, customer service, and case management, and sub-contracted to provide child support payment processing and disbursements for West Virginia.
Launched the smiONE™ Visa® Prepaid Card program for the Georgia Department of Family and Children Services utilizing the SMILE™ System.
Added the smiONE Card to the North Carolina child support program in April 2011. Launched the smiONE™ Visa® Prepaid Card tribal program with the Modoc Tribe.
Partnered with the Winnebago and Comanche tribes’ child support to implement the smiONE Card program, as well as the state of Oklahoma to provide child support payment processing.
Partnered with the state of Maryland to provide comprehensive child support collection services.
Partnered with the state of Texas to provide child support payment processing and the smiONE Card program.
Implemented the first web portal for Georgia Department of Family and Children Services employee and vendor communities to access detailed payment information and tax forms via the SMILE System.
Contracted with the state of Florida to provide child support payment processing and the smiONE card program.
Contracted with the state of West Virginia to provide child support payment processing and the smiONE Card program.
Transitioned the state of Ohio to the SMI SMART™ and smiONE Card solutions
Added the smiONE Card program to Colorado.
Transitioned the state of North Dakota to the smiONE Card solution.
Contracted to provide smiONE™ Visa® Prepaid Card services to the California In-Home Supportive Service providers.
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Remote Work Technology Funding
Mentorship & Training Opportunities
Career Growth Opportunities
Company-wide Wellness Initiatives
Charitable Giving & Donation Matching
Team Parties & Outings
Coworkers Who Feel Like Family
Casual Dress
"
I consider my career at SMI to be one of the biggest blessings of my life. I started working at SMI when I was 19 years old. Thirty-nine years later, I have seen extraordinary growth and change, but the one thing that has remained the same is the feeling that we are a family. We do the right thing. We take care of our clients. And we take care of each other."
"
I consider my career at SMI to be one of the biggest blessings of my life. I started working at SMI when I was 19 years old. Thirty-nine years later, I have seen extraordinary growth and change, but the one thing that has remained the same is the feeling that we are a family. We do the right thing. We take care of our clients. And we take care of each other."
SMI is committed to supporting local charities and organizations in our communities, and we give our employees opportunities to do the same. Listed here are a few of the organizations we’ve supported through donations and various fundraising efforts.
SMILE™ is a comprehensive government accounting system that combines traditional financial management features with a customizable framework designed to meet any mission-critical agency requirement. In fact, SMILE has served as the financial system of record for the Georgia Department of Human Resources (DHS) for more than 40 years.
