January 21, 2025 — Systems & Methods, Inc. (SMI) is proud to announce that Tanguler Gray has joined the company as Executive Vice President of Operations. With over three decades of experience in public service and a proven track record in leadership, Tanguler’s appointment marks an exciting new chapter for SMI as the company continues its commitment to delivering innovative solutions that support critical government programs.

Before joining SMI, Tanguler served as the Commissioner for the Office of Child Support Services (OCSS) at the Administration for Children and Families (ACF) within the U.S. Department of Health and Human Services (HHS) from 2021 to 2025. In this role, she provided leadership and oversight for the federal child support program that supports national policy changes  and  services  designed to ensure children, individuals, families and their communities receive the support they need, impacting millions of families across the United States. 

During her tenure at OCSS, Tanguler was instrumental in leading strategic whole family initiatives, enhancing operational efficiencies, and advancing state, tribal, and local child support programs. Her experience in navigating complex federal systems, implementing innovative solutions, and driving systemic change aligns perfectly with SMI’s mission to provide outstanding technology and service to government agencies. 

Prior to her work at OCSS, Tanguler held the position of Deputy Commissioner at the Georgia Department of Human Services and led the Division of Child Support Services as Director. She has also served as past president of the National Child Support Engagement Association (NCSEA) and board member for the Eastern Regional Interstate Child Support Association (ERICSA).

As Executive Vice President of Operations at SMI, Tanguler will lead the company’s operations, focusing on optimizing internal processes, ensuring the delivery of high-quality services, and expanding SMI’s capabilities in supporting government partners. Her strategic insight and deep knowledge of public sector needs will be invaluable as SMI continues to grow and adapt to the evolving demands of government programs.

“We are thrilled to welcome Tanguler Gray to the SMI family,” said Bill Stone, SMI’s CEO. “Her leadership in the child support community, particularly her transformative work at the OCSS, makes her an ideal fit for this role with the SMI family. Tanguler’s expertise in operations and policy development will be critical as we work to enhance our service offerings and make more positive impacts for families through our work with government agencies and beyond.”

Tanguler’s decision to join SMI comes at a time of continued growth for the company, which is known for its expertise in delivering specialized technology solutions, customer service, and operational support to state and local government entities. 

“I’m thrilled to join the SMI family and contribute to the company’s mission of providing innovative solutions that make a real difference for government programs and most importantly, in the lives of the children and families we serve together,” Tanguler said. “I am looking forward to applying my vision of Engagement through people, process and performance to drive operational excellence and help SMI continue to grow and serve its partners with the highest level of service.”

Tanguler’s leadership style is rooted in collaboration, transparency, and a deep understanding of the complexities facing government agencies. At SMI, she will play a key role in fostering a culture of continuous improvement, ensuring the company remains agile and responsive to the needs of its customers.

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