There’s a great reason we’re celebrating our 50th year this November: we put people at the center of everything we do. Our people and the people we serve drive us to think big, deliver excellence, and push ourselves to never settle for “good enough.”
Not only are we in our second and third generations of family leadership, we strive each day to redefine the “work family.” To us, coworkers, partners, and their customers are all part of our extended family — and we treat everyone that way.
Our passion to serve extends beyond the workplace and into the community. We volunteer and support organizations across the board, at every level.
Widgets matter, but we care even more about relationships. That’s why the SMI family is uniquely qualified to serve the millions of families who depend on you.
Joe’s dynamic leadership is motivated by a simple commitment to hard, honest work and a genuine passion for nurturing human services relationships that make a real difference.
Bill embodies SMI’s “Extra Mile” culture to ensure that operations align with our mission, vision, and values, while directing our growth as a nationally recognized leader in the delivery of solutions to governmental agencies.
Karen connects all members of the SMI Family to foster a customer-centric organization, including new solution facilitation, talent acquisition and retention, and human resources management.
Taylor leads improvement initiatives within SMI’s operational business units and oversees reporting, data analytics, financial analysis, and forecasting.
Lou combines unmatched industry experience and deep subject matter expertise with strong hands-on management to deliver operational excellence that nurtures long-term agency partnerships.
Ben drives innovative information solutions for governmental agencies by leading the technical direction for each operation’s system and hardware environments.
Robin ensures the strength and stability of our organization today, while overseeing the development and implementation of strategies to achieve financial growth tomorrow.
Bart draws from his rich background in architecture, engineering, and project management to lead innovative technical solution design across all SMI properties.
Bo directs SMI’s short- and long-term strategic growth across all business units, with a focus on product line expansion, relationship management, and value-driven marketing.
Leveraging over 20 years of experience in product development, Archie drives the evolution of SMI's product and data research practices to propel the mission of intelligent commerce forward. She possesses a wealth of knowledge and expertise in General Management and Product & Technology Leadership across various sectors, including payments, search advertising, ad marketplaces, and online job search engines.
Lisa blends 30+ years of child support and human services expertise with a highly collaborative spirit to strengthen SMI’s partnerships and drive strategic growth.
Stephen oversees technology initiatives for our organization and works closely with partners to implement secure, effective IT solutions for every implementation, transition, and project.
Bilinda’s 30-year career in state and judiciary district child support, along with her commitment to operational clarity and excellence, drive success in our Child Support Services Division.
Jennifer’s passion for serving families and their children drives her leadership of our Governmental Services Division.
With more than 25 years of experience working directly with state agencies, Charles manages seamless implementations and transitions to ensure the success and health of our partners’ customized programs.
Bobby directs smiONE™ Card operations and strategy, with a focus on providing best-in-class customer service, delivering innovative cardholder products and features, and implementing fraud prevention technology.
