Your agency deserves a child support partner who brings a long history of providing dependable solutions, along with a collaborative approach to understanding how your constituents’ needs are different. We built our pioneering SMART™ solution specifically for child support payment processing, disbursements, and customer service. Our cutting-edge technology – and personal approach – have helped us serve millions of families nationwide.
Backed by more than 20 years of experience, we operate comprehensive SDUs in 16 states – more than any other provider – processing more than 76 million payments annually with a 99.99% accuracy rate. No two agencies are alike, and we tailor your SDU build with that in mind. We helped shape the nation’s SDU operations by offering:
Fully customizable and scalable SDUs to meet your agency’s unique needs
Upfront imaging, fully integrated OPEX scanners, real-time reporting, quality assurance, electronic deposits/image cash letters, image viewer, outreach, and more
Operational gains for clients who have transitioned to SMI from other providers: higher payment identification rates, payment posting accuracy rates, and electronic collection & disbursement rates
From full-service customer service centers and IVR functionality to collection and disbursement information only, our technology platforms and processes can support your agency’s needs, regardless of complexity.
We never outsource calls.
51.7M IVR calls handled (2020)
2.3M live agent calls handled (2020)
Over the years, we’ve dedicated ourselves to designing a service-oriented model that benefits our employees and our partners. We believe in transparency and collaboration at all times, which means you’ll get:
Access to our leadership team
Consistent contacts within the SMI organization
Unbeatable response and turnaround times
Clear escalation paths when necessary
A partner who’s invested in your success
Our on-site team processes mail in a limited-access environment with minimal physical handling of envelopes and their contents. Mail images are available for viewing and processing within minutes of imaging, and we electronically transmit required documentation to your agency. We also offer the most accurate collection receipting in the SDU industry, offering new payment platforms to expand options for remitters, enhanced online services and support for traditional payments, and processing efficiencies.
Our technology platforms were designed specifically for SDUs to capture data and analytics on demand, making your agency’s operations as transparent as possible. Our robust data security program includes 24/7 monitoring and regular updates to protect your agency, constituents, and the integrity of the SDU.
