At SMI, child support services constitute over 92 percent of our business. Over the past 15 years, we have gone the extra mile to establish ourselves as the premier provider of child support payment and disbursement processing services. We currently oversee payment processing, document management and customer service for the child support agencies of 14 states, processing over 30 billion transactions a year.
We collaborate with our state partners to gain a thorough understanding of their environment and to customize our work to reach ideal solutions. Our approach consistently includes:
- Hands-on, direct involvement from members of our executive and management teams from the beginning of the procurement process to a smoothly functioning SDU—proposal development, transition, and ongoing operations
- In-depth understanding of program requirements by involving child support experts representing all aspects of the program
A FOCUSED APPROACH
Although our services can be adapted to other applications, SMI has chosen to focus almost exclusively on child support services rather than stretching our resources to satisfy the needs of other government agencies. This means we have taken a focused approach, combining state-of-the-art technology, highly trained professionals and committed leadership to develop accurate, cost-efficient SDU solutions that are second to none.
Because the needs and workflow for child support services are different from state to state, we have designed our support products to be highly flexible and adaptable, enabling us to create a customized solution for each state agency we serve. SMI will develop a child support services system that is guaranteed to match your workflow and meet your needs with industry-leading levels of efficiency and accuracy.
Our leadership team is known for their quick response times when issues or challenges arise, and the CEO of our company is a phone call away.
Over the years, SMI has worked tirelessly to develop a system of child support service solutions that are unmatched in quality and excellence. To learn more, contact us today.